Medicare has temporarily expanded its coverage of telehealth services to respond to COVID-19.
Telehealth is the delivery of health-related services and information via telecommunications technologies, including telephones, smartphones and personal computers, for virtual consultations. Telehealth lets you talk to a board-certified physician from the comfort of your own home.
It’s a great option for when you don’t have an appointment to see your primary care doctor or when you just want a convenient alternative to an urgent care visit.
Telehealth offers a “virtual house call” for non-life-threatening conditions, like:
Bronchitis
Constipation
Cough & Cold
Diarrhea
Ear problems
Fever
Flu
Headaches
Infections
Insect bites
Nausea
Pink eye
Rash
Respiratory issues
Sore throat
Urinary tract infections
Vomiting
And more
Telehealth doesn’t take the place of regular visits with your primary care doctor or specialist.
Medicare Telehealth Benefit will help you take steps to protect yourself by getting your medication delivered right to your home.
Your health plan provides access to prescription mail service through a Network Mail Service Pharmacy, which offers you the convenience of receiving up to a 90-day supply of covered maintenance drugs delivered to your home or office, with no charge for shipping and typically offering lower co-pays compared to a retail pharmacy.
Your First Step: Call the toll-free member services phone number on the back of your membership ID card to register.
for Medicare Telehealth Benefit Be ready to provide the required information including the name of the doctor(s) prescribing the Rx, your name, shipping address, payment method, and drug allergies.
If you need further guidance about the Medicare Telehealth Benefit on your plans mail order program, please contact your health plan or our office.
Call a Registered Nurse Anytime.
If you are enrolled in a Medicare Advantage Plan, then you have access to this benefit. Sometimes you need a quick answer to a health question. Maybe your concern can’t wait until you see your doctor. You can talk to a registered nurse day or night on a Medicare Nurse Hotline to get help with:
Deciding whether to visit a doctor or urgent care center
Understanding your symptoms
Managing chronic conditions
Learning about treatment options and medical procedures
Call the toll-free number on the back of your member ID card to access your nurse line. If you need urgent or emergency care, call 911 and/or your doctor immediately.
Sign Up For Medicare
We understand that Medicare matters can get quite complicated. It is better to get help understanding Medicare before you sign up for a plan. With our help, you will have in-depth health insurance knowledge of the benefits offered by basic and supplement plans.
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